Shipping Policy

At Homify, we strive to get your order to you as quickly and safely as possible. Below you'll find everything you need to know about our shipping process.

1. Order Processing Time

All orders are processed within 1–3 business days after payment is confirmed. Business days are Monday through Friday, excluding public holidays.

During peak periods (e.g., holiday seasons, major sales events), processing times may be slightly longer. If your order is significantly delayed, we will notify you by email.

2. Available Shipping Methods

We offer the following shipping options at checkout:

• Standard Shipping — estimated delivery in 7–15 business days
• Expedited Shipping — estimated delivery in 3–7 business days (where available)
• Express Shipping — estimated delivery in 1–3 business days (where available)

Shipping method availability and costs are calculated at checkout based on your delivery address and order weight.

3. Estimated Delivery Times

Delivery times are estimates and begin from the date your order is shipped (not the date it is placed). Please note:

• Delivery times do not include order processing time
• Delays may occur due to carrier issues, customs clearance (for international orders), or other circumstances beyond our control
• Homify is not responsible for delays caused by the shipping carrier once the order has been handed over

4. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number and a link to track your package. Please allow up to 24–48 hours for tracking information to become active in the carrier's system.

If you have not received a tracking email within 5 business days of placing your order, please contact us at contact@gethomify.com.

5. International Shipping

Homify ships to selected international destinations. International orders may be subject to:

• Customs duties, taxes, and import fees levied by the destination country
• Longer delivery times due to customs clearance procedures
• Additional carrier handling fees

These charges are the sole responsibility of the customer. We recommend checking with your local customs authority before placing an international order. We are not responsible for delays caused by customs processing.

6. Shipping Address Accuracy

It is the customer's responsibility to provide a complete and accurate shipping address at checkout. We are not liable for orders lost, delayed, or undeliverable due to incorrect address information. If you notice an error after placing your order, please contact us immediately at contact@gethomify.com — we will do our best to correct it before the order ships.

7. Lost or Damaged Packages

If your package is lost in transit or arrives damaged, please contact us at contact@gethomify.com within 7 days of the expected delivery date. Please include:

• Your order number
• A description of the issue
• Photos of any damage (if applicable)

We will work with you and the carrier to investigate and resolve the issue as quickly as possible. Depending on the circumstances, we may offer a replacement or refund.

8. Undeliverable Packages

If a package is returned to us as undeliverable (e.g., due to an incorrect address, refused delivery, or failure to collect from the carrier), we will contact you to arrange reshipment. Additional shipping charges may apply.

9. Contact

For any shipping-related questions, please contact us at: contact@gethomify.com